COMPLAINING & GIVING INSTRUCTION

Complaining

Complaining is an expression of displeasure, annoyance, not satisfied, or unhappy in response to an action that is seen by the speaker as unfavorable or about something or someone.

Here are some expressions that can be used to complain :

Complaining

§  I want to complain about.... §  (Well), this is the most unsatisfactory. §  (I’m afraid)....it just isn’t good enough. §  ....just won’t do! §  Can you do anything about....? §  I’m sorry to say this, but.... §  (Honestly!/Really!) I’m fed up with.... §  I do wish you could…. §  Excuse me, I’m afraid… §  I wish you wouldn’t mind… §  Would you mind (doing)….? §  Well, it is good for you to…. §  I wonder if you could help me….. §  Wouldn’t it be a good idea to/ not to…. §  I’ve got a bit of a problem here, you see…… §  Excuse me, there appears to be something wrong… §  Excuse me, there seems to be something wrong with… §  I’m afraid I have to make a serious complaint. §  Look, I’m sorry to trouble you, but....

Responding a complaint
Positive response to complaints:	Negative response to complaints:
§  Oh, I’m sorry about that. §  I can’t tell you how sorry I am §  I wish it never happened §  Oh dear, I’m really sorry §  I’m so sorry, I didn’t realize §  I just don’t know what to say §  I'm so sorry, but this will never occur / happen again. §  I'm sorry, we promise never to do the same mistake again. §  I'm really sorry; we'll do our utmost/best not to do the same mistake again.	§  Sorry there is nothing we can do about it. §  I'm afraid, there isn't much we can do about it. §  We are sorry but.........................is just alright.

Delaying a complaint :	Rejecting a complaint :
§  I suggest you leave it with us and we’ll see what can be done. §  I suggest you leave it with us and we’ll see what we can do. §  I’m afraid the manager/boss isn’t in at the moment. Could you call later? §  I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.	§  Well, I’m afraid there is nothing we can do about it actually. §  Well, I’m afraid there isn’t much we can do about it.

Giving Instruction

Giving instruction is an expression for give or ask somebody to do something that we want.

Ø  The tense used in giving instruction is simple present.

Ø  Giving instruction is relevance with procedure text. (http://www.belajarbahasainggris.us/2012/03/7-contoh-singkat-procedure-text.html)

Look! Agriffina was giving me instruction how to played one of the guitar chord.

Giving instruction are:

1.  Command      

• Verb (+ O).

e.g: Watch out, come here, etc.

• Please + V (+ O).

e.g: Please clean your room.

• V (+ O) + Please.

 e.g: Wash this towel, please.

2.  Prohibition

• Don’t + V (+ O).
  e.g:Don’t close it!
• Don’t + V (+ O) + Please.
  e.g:Don’t be noise,please.
• Would you mind not + V-ing (+ O).
  e.g:Would you mind not reading my book.

Kinds of giving instruction :

• Verb 1, e.g:

-       Wash your hand.

-       Sit down.

• Be + adjective, e.g:

-       Be your self.

-       Be a good student.

-       Be happy.    

• Infinitive without to

-       Close the door

-       Open the window

-       Turn off the computer

•  Don’t + V-infinitive, e.g :

-       Don’t disturb!

-       Don’t touch!

-       Don’t cry.

• No + V-ing, e.g:

-       No smoking!

-       No swimming!

-       No parking !